Shipping policy

Made to order

Every piece is painted by hand after you order. When your photo arrives, Kristina paints the iris and sends you a macro photo for approval. Each product page shows the expected approval date for an order placed today.

After you approve the macro photo, the final setting, polishing, curing of the resin dome and quality control take 2–4 business days. The parcel is then handed to FedEx Express or DHL, and we email you the tracking number.

Delivery times and rates

Estimated time from order to delivery, including painting and your approval:

  • United States: 12–18 business days, FedEx Express, $55
  • United Kingdom: 12–17 business days, FedEx Express
  • European Union: 10–15 business days, DHL
  • Other countries: 13–20 business days, FedEx Express, $45

Shipping is free on every order from $500 USD, to every country we ship to. Below that, the shipping cost for your address is shown at checkout in USD before you pay. Each product page shows the delivery estimate for your country.

Duties and import taxes

For the United States and the United Kingdom, import duties and taxes are calculated at checkout and paid with your order, on their own line, so there is nothing more to pay at the door. Orders to EU countries ship within the EU, with no customs. For other countries, checkout shows whether duties are collected in advance; if they are not, the carrier may collect local duties and taxes on delivery.

Payments

All orders are processed in USD. If your card is in another currency, your bank converts the amount and may charge a conversion fee.

Payments (cards, Apple Pay, Google Pay and PayPal) and US fulfillment are handled by our official partner SKLADUSA. Your payment will appear on your bank statement or PayPal receipt as “SKLADUSA”.

Delivery problems

If the parcel arrives damaged, tell the courier at delivery and write to us within 7 calendar days at atelier@pecheneyes.com, with photos. If tracking stops moving, write to us as well. We resolve it with the carrier and remake or refund your piece.

In Germany, please make sure your name is on the doorbell or mailbox, or DHL may return the parcel.